We work with several national courier companies to deliver your orders.

1. Shipping Charges

Paws and Feathers provides free shipping on all orders above Rs 400. There are no additional charges over and above what we will deduct at the time of processing the order. In the case of cash on delivery if the shipping partner is the VPP service of India Post, then India Post might levy an additional charge of 5% of invoice value which will be collected by the local post office at the time of delivery.

2. When can I expect delivery?

We understand the pain of anticipation! Hence, we try to ship the majority of orders within 24 hours of order confirmation. However, each location has a different delivery time frame committed by the courier partner.

3. How will my order be shipped?

We use several national courier services to deliver your order to your doorsteps.

4. Do you ship internationally?

No, we do not ship Paws and Feathers products internationally as of now.

5. An item is missing from my shipment.

This is very rare as we ensure multiple checks during our product packing process. Please check if you have been charged for the missing item in the invoice enclosed. If you have been charged, email [email protected] You can also post your queries at Contact Us.

6. What if my order is not delivered?

1. In the unlikely event, we are unable to deliver any item in your order, be assured that you will not be charged for that item in case of Cash on Delivery payment, or the full amount charged for the item will be refunded in case of online payments.
2. In the unlikely event that we are not able to ship your order completely within 10 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded to your bank account, Paws and Feathers wallet or via cheque (details of which will be furnished by you separately to us) as per your convenience.

7. What if I receive a damaged product?

If you believe that the packaging is tampered with or damaged, please refuse to take delivery of the package, and email us at [email protected], mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.