Refund policy

1. What are the modes of refund?
There are three modes of refund:
  1. Paws and Feathers Wallet –If you choose this option, the amount is added to your Paws and Feathers wallet immediately and can be used for seamless shopping 
  2. Back to Source –In this case, the money will be refunded to the payment mode that was used to place the order.
  3. Bank Account – In this case, the money will be refunded to the Bank Account for which we will collect details like the Account holder’s name, Account number, Bank Name, Branch Name and IFSC code.

All of the above processes will be initiated once the items are picked by our courier partner and this will take 10-15 business days. Please note –  All of the above gets acted upon receipt of items back in our warehouse in the mandated condition.

2. How long will it take to process my cancellation request?

  • If you opt for having your money in Paws and Feathers Wallet, it will be transferred immediately.
  • If you opt for having the money transferred back to the source of the transaction or a particular bank account, it may take up to 10-15 business days to process the refund.

3. How does GST vary for orders?

Taxes may vary depending on factors like the city where the order would be shipped to and the price of products.

4. If I return the order will the GST amount charged be refunded?

If any order is returned, the GST amount will be refunded. However, Shipping charges will be non-refundable.

5. If I cancel the order will the GST amount charged be refunded?

If any order is cancelled before it is shipped, the GST amount and shipping charges will be refunded.

6. How is the value of the refunded amount calculated?

  1. The value of the refunded amount will be equal to the amount paid for the products (after discounts) at the time of purchase. In case of partial returns, we shall deduct the amount for the products that were not returned.
  2. In cases where the customer has arranged the return at their cost, we will add Rs 100 to the refund amount. courier return charges of upto Rs 100 will be added to the refundable amount. The customer will be required to send us the courier receipt. The management reserves the right to deny this amount.

7. Will I get a complete refund against my order?

If you return/cancel an order, the paid price of the product (including the tax collected) will be refunded back to you. However, shipping charges are non-refundable and hence shall not be refunded.